Inbound

Customer Service Desk
Technical Help Desk
Reservations
Enquiry services
Underwriting
Form Filling


Outbound

Telemarketing
Sales Lead Generation
Appointment Scheduling
Market / Customer Surveys
 

Bhutel operates both an inbound and outbound call centre helping to maximize the success of an organisation's marketing campaign.

Inbound call centre services

With a 24 hour operational inbound call centre, Bhutel assists organisations with a significant area of their marketing program.

This includes:

• Complaints and suggestions
• Sales promotions and competitions
• Order processing and delivery services
• Product service and information

Inbound telemarketing is an effective tool that many organisations, large and small, are turning to as a viable method for building sales and expanding markets, while actually cutting costs.

Many companies are outsourcing these services to specialist organizations such as Bhutel who provide a more cost-effective and efficient service than in-house.
 

Outbound call services

Quality outbound telemarketing has assisted numerous organisations with their marketing campaigns.

Outbound telemarketing is used to:

• Generate sales and leads
• Increase seminar attendance
• Increase memberships and membership renewals
• Follow up direct mail campaigns
• Verify and update mailing lists

Integrated direct marketing

Bhutel offers an integrated direct marketing system which includes the following services:

• Database analysis
• Direct mail
• Outbound telemarketing/follow up
• Inbound call centre response service

The use of an effective direct mail campaign with a telemarketing follow up has proven to lift results by as much as 500%.