Software Infrastructure

Aspect Ensemble Pro

Aspect Communications and Concerto Software have made Bhutel's Software infrastructure a quadrant. "The result is an established market presence, an experienced team and a proven products that deliver results at an alarming speed.

in-house developed software packages and solutions have been put in place to offer Agents and the Management a superior level of access to information.

Bhutel  is recognized for now also selling its platform as a premise-based solution in India. We have the required knowledge and resources for all contact centre development solutions

Indicative of the current contact center infrastructure market, however, is the shift to VoIP, which is gaining traction with some end-user companies because of potential cost reduction and more effective call handling. "Out of the VoIP shift comes a shift towards consolidation of physical sites into a virtual center and the support for remote agents.
 

Hardware Infrastructure
Bhutel has best of breed computer systems to accomodate large amounts of operations.